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To download the
Company SLA Brochure
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Engaging in a Service Level Agreement
(SLA) with CSI works out to be the most cost-effective
way of ensuring that systems are constantly operational.
This, backed with the peace of mind that guaranteed
response time is available in the event of a critical
systems failure, is the reason why so many businesses
have signed over to CSI already.
The basis of our SLA is preventative
maintenance. In short, we allocate a dedicated engineer
to your business to complete scheduled periodic maintenance
visits. During these visits the engineer works through
a predefined list of maintenance tasks as outlined in
the Field Maintenance Guide (FMG). Such preventative
tasks include; patch management and updates, backup
management and testing, anti-virus management, monitoring
and storage management.
By allowing us to allocate our
resources accordingly we are able to provide substantial
discounts to the standard hourly rate - which ultimately
means savings to you.
From our experience regular onsite
visits allow us to get to know your business better
and in turn build a closer, long-term, working relationship.
Guaranteed
Response Time
Coupled with our SLA, is your onsite guarantee for emergency
support by a certified engineer. We have Next Business
Day, 4 hour, 2 hour and 24x7 options available.
Our SLA’s are highly customised
to your suit your business requirements. For further
information please contact one of our account
managers.
- scheduled onsite IT support
and maintenance
- software and hardware installation,
service and repair
- national support network
- remote services options
- Options for extended support
hours
- Emergency response options
- Microsoft, Novell &
Linux/Unix networks
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